CARE & REPAIR
MADE TO LAST
Your jewelry is fully waterproof and safe to wear while washing your hands or showering.
For silver jewelry, however, frequent exposure to chlorinated or salt water can cause mild tarnish — harmless and easy to polish away.
To help prevent tarnish or accidental damage, remove your jewelry before swimming, exercising, or using household cleaners.
EVERYDAY JEWELRY CARE
Apply lotions, perfumes, and hair products before putting on your jewelry — this prevents build-up that can dull the shine.
We also recommend removing your jewelry before bed to prevent accidental bending or catching on fabrics. Small mindful habits like these will keep your jewelry radiant for years to come.
CARING FOR CHAINS & CLASPS
Chains and clasps should be handled with care.
Always fasten your chain before storing it to avoid tangles, and remove necklaces before sleeping or exercising.
If your clasp feels loose or stiff, our jewelers can service and secure it as part of our professional jewelry repair service.
FAQ - Wearing Your Jewelry
Yes — Ashes With Art jewelry is designed for regular wear and crafted from solid precious metals that are fully waterproof and UV safe. You can wear it while showering, washing up, or caught in the rain without any worry. Each piece is made to last a lifetime, combining durability with timeless design.
Yes. Every Ashes With Art piece is completely waterproof and permanently sealed, meaning the ashes or hair inside can never come loose. For silver jewelry, we recommend removing it before swimming in pools or the sea to help prevent surface tarnish and keep it looking bright.
We recommend removing your jewelry before sleeping to avoid bending, tangling, or catching on fabrics during the night. This small step helps preserve the strength of chains and settings over time.
Chains can sometimes weaken or stretch if they are pulled or caught. If this happens, our expert jewelers can inspect and repair your chain to restore its strength and appearance. We also offer replacement chains on our website if needed — simply contact our team for advice or to book a repair.
Your Ashes With Art jewelry is handcrafted from solid precious metals — including sterling silver, 9k or 18k gold, and platinum — all hallmarked in the UK for purity. We never use resin, plastic, or glue. Each piece is designed to last a lifetime.
Yes. Every piece is UK hallmarked by the Birmingham Assay Office, guaranteeing the authenticity and purity of your chosen metal.
No — we never use resin or glue. Our jewelry is 100% resin-free, using ashes fused within glass or securely sealed chambers to ensure your loved one’s ashes remain permanently protected.
Yes. All of our fused glass gemstones are fully UV safe and won’t fade, discolor, or weaken in sunlight.
Treat your jewelry as you would any fine piece. Avoid pulling on chains or catching settings, apply lotions and perfumes before putting it on, and remove it for activities where knocks or snags may occur.
We recommend removing your jewelry before sleeping, exercising, or swimming, as these activities can cause strain or accidental impact. Removing it during cleaning, gardening, or gym sessions also helps prevent damage.
EVERYDAY POLISHING
Regular wear naturally helps prevent tarnish and develops a soft, beautiful patina.
Use your Ashes With Art polishing cloth to gently remove fingerprints or dullness.
HOW TO CLEAN JEWELRY WITH SOAP AND WATER
Your jewelry is fully waterproof, so you can safely give it a gentle wash at home.
To clean:
1. Mix a small amount of dish soap with warm water in a bowl.
2. Place your jewelry in and let it soak for a few minutes.
3. Use a soft baby toothbrush to loosen any residue.
4. Rinse thoroughly with clean water to remove soap.
5. Pat dry with a soft cloth or allow to air-dry completely.
Always clean over a soft surface, such as a towel or cloth, to avoid damage if your piece slips.
STORING YOUR JEWELRY
When not wearing your jewelry, store it in your Ashes With Art pouch or box, away from other pieces to avoid scratching.
For pendants and bracelets, lay chains carefully to avoid tangles or knots that could lead to breaks.
Your travel pouch is perfect for the gym, pool, or trips away — place your jewellery inside rather than leaving it loose in a bag or pocket.
For longer storage, add a silica-gel packet to absorb moisture and reduce tarnish.
FAQ's
CARING FOR YOUR DIAMOND JEWELRY
Every gemstone, whether a diamond, glass gemstone, or another precious stone, is carefully hand set by our jewelers for strength, brilliance, and lasting security. We use a variety of settings, including claw settings, and bezel (rub-over) settings.
To care for your diamond jewelry, avoid direct knocks or pressure that could loosen claws or damage settings. Our jewelers check all claws and settings as part of the annual jewelery service, ensuring every stone remains safe, secure, and perfectly set for years to come.
For everyday maintenance, gently wipe the gemstone with a soft, dry cloth to remove fingerprints or residue. Diamond jewelry can be professionally cleaned during your annual service to restore its full sparkle and brilliance.
PROFESSIONAL REPOLISHING
Our glass gemstones are designed for strength, clarity, and everyday wear. Each gemstone is made from solid glass — not resin — and is fully waterproof and UV safe, allowing you to wear your jewelry with confidence.
To keep your glass gemstone looking its best, avoid hard knocks that could scuff the surface, and wipe it gently with a soft, dry cloth to remove fingerprints or residue.
If your glass gemstone ever appears less vibrant, our jewelers can gently repolish it during a Full Jewelry Service to restore its smooth surface and original brilliance. This professional process is completely safe and carried out by our memorial specialists in-house.
This service is included within our Full Jewelry Service for glass gemstone jewelry and can be arranged through our studio.
FAQ - Specific Jewelry Care
UNDERSTANDING TARNISH
Sterling silver jewelry can naturally tarnish — and that’s perfectly normal. It happens when the metal reacts with elements in the air or everyday products like perfume, lotion, or cleaning agents.
Tarnish appears as grey, brown, or black marks on the surface and may develop gradually or suddenly. It only affects the outer layer of the metal and causes no lasting damage. Tarnish isn’t a flaw or sign of poor quality — it’s easily removed with a gentle polish to restore your silver’s bright, clean shine.
REMOVING TARNISH AND RESTORING SHINE
Tarnish can be lifted quickly and safely with a polishing cloth or a professional clean.
You can also use this simple at-home method for silver:
- Line a bowl with aluminum foil (shiny side up).
- Add hot water and a tablespoon of baking soda per 500 ml.
- Place jewelry so it touches the foil and wait for fizzing to stop.
- Rinse and polish dry.
This simple process restores shine without damaging silver.
SCRATCHES & PATINA
All precious metals — including gold, silver, and platinum — can develop fine scratches with daily wear. These marks are completely normal and simply part of your jewelry’s natural life.
Rings are most prone to light scratches as they come into contact with hard surfaces like keys, phones, and desks. Over time, these blend into a soft patina that adds warmth and character to your piece.
A gentle polish at home can lift surface marks, while deeper scratches can be restored through our professional jewelry cleaning and servicing options.
WHITE GOLD & RHODIUM PLATING
White gold jewelry naturally has a soft, pale yellow tone. To achieve its bright, cool-white finish, each piece is coated in a thin layer of rhodium plating.
Over time, this plating gently wears away, revealing the warmer hue beneath — a normal part of the metal’s ageing process. A simple rhodium replating service will restore your jewelry’s original brilliant white color and shine.
FAQ - Tarnish, Scratches, and Replating
EXPERT MEMORIAL JEWELRY CARE
As leading memorial jewelry specialists, all servicing and repairs are carried out in-house by our trained jewelers with the utmost care and respect. Every piece is handled securely, ensuring that any ashes, hair, or glass gemstones remain completely safe throughout the process.
Our expert team focuses on restoring your jewelry’s original brilliance while preserving its sentimental meaning, so your piece continues to look and feel as special as the day it was made.
WHAT'S INCLUDED IN A FULL SERVICE
Our Full Jewelry Service is a complete professional restoration designed to bring your piece back to its original beauty. Each item is carefully inspected by our jewelers before and after servicing to ensure every detail is perfect.
Your service includes:
- Deep cleaning and professional polishing to restore shine
- Checking and tightening of settings and gemstones
- Polishing of glass gemstones for lasting clarity
- Rhodium plating for white gold and sterling silver
- A complimentary polishing cloth to help maintain your jewelry at home
Every service is carried out by our in-house memorial specialists, ensuring your jewelry is cared for with precision, safety, and respect.
RING RESIZING SERVICE
We offer a professional ring resizing service for all Ashes With Art memorial rings, including those containing ashes, hair, or glass gemstones. Each piece is carefully assessed before resizing to ensure the memorial chamber remains completely sealed and protected.
Our jewelers use precise, traditional methods to adjust your ring by adding or removing a small amount of metal. The ashes or hair are never disturbed during the process, and any polishing or engraving can be fully restored as part of your service.
WHY JEWELRY SERVICING MATTERS
Regular jewelry servicing is one of the most effective ways to protect the beauty and strength of your memorial jewelry. Over time, small movements in settings, clasps, or chains can loosen gemstones or fittings.
An annual professional inspection and clean allows our jewelers to identify early signs of wear, preventing future damage or loss. Many clients choose to book their service each year to keep their jewelry secure, polished, and full of meaning.