PLACING YOUR ORDER
Order online, over the phone, or via Zoom, and you can choose to send your ashes or hair yourself, or select our Premium Collection Pack for $75 — which includes everything you need to send your ashes or hair securely and with ease.
Your Premium Collection Pack includes prepaid delivery and a ring sizer to help if you’re unsure of your ring size.
We guarantee no hidden charges from us. Please note that import duties and tariffs charged by U.S. customs are outside our control and must be paid by the customer. To help, we’ve lowered our prices to offset these charges.
SENDING YOUR ASHES TO US
You’re welcome to send the ashes or hair yourself using your preferred method.
Alternatively, you can choose our Premium Collection Pack, which is shipped promptly after you place your order and typically arrives within 3 business days.
We know that sending a loved one's ashes can be worrying which is why we use couriers. You are in super safe hands as we do this thousands of times each year, all without issue.
The Premium Collection Pack includes clear, easy-to-follow instructions and everything you need to securely send ashes or hair to us. Once you’ve added the ashes or hair to your collection pack, simply drop it off at any of over 40,000 USA courier locations. You can track its quick 1–2 day journey to our UK studio. We’ll notify you as soon as it arrives and carefully match your ashes or hair to your order.
THE MAKING PROCESS
We only employ the highest skilled jewelers and glassmakers to ensure the very best quality of each piece.
We can guarantee that each piece is handcrafted with the utmost care and to your exact specifications. Every piece of jewelry is hallmarked by the world famous UK Birmingham Assay Office to guarantee the quality of precious metal.
Making such incredible jewelry takes up to 4 weeks and we quality check the piece at every single stage.
After our final quality check, we lovingly pack your order along with any remaining ashes or hair for safe return to you.
SENDING YOUR COMPLETED PIECE TO YOU
Our fast and secure delivery is 100% free across the mainland USA. It's a well tried and tested process that you can trust.
When your piece is complete, we will contact you to arrange a suitable delivery date.
When your order ships, you will be able to track your delivery at every stage.
Our customer service team personally track each and every parcel so that you don't have to, and should there ever be an unexpected issue, we will take care of this for you.