Ashes With Art Help Guide
HOW TO ORDER
Online: Choose your jewelry or artwork, select your metal, glass color, precious gemstones, and engraving, then complete checkout securely.
By Phone: Call (862) 762-2030 and our friendly team will guide you through your order.
Zoom Consultation: Book an online video consultation and we take your order during your virtual appointment.
Each order receives full updates from start to finish, and every piece is handcrafted by our jewelers with the utmost care.
WHAT'S IN YOUR INTERNATIONAL COLLECTION PACK
Every pack includes everything you need for safe postage:
- Small labelled ashes or hair bag
- Secure padded return envelope
- Full instructions
- Pre-paid tracked return label
- Ring sizer if needed
- Wooden spoon for ashes
Please write your name and order number clearly on the bag before posting.
SIZING GUIDES
Choosing the right size ensures a perfect fit — but don’t worry if you’re unsure.
We include a free ring sizer in your International Collection Pack, so you can still place your order and measure later. You can also visit a local jeweler for professional ring sizing if convenient, but we recommend using our standardized sizers where possible.
We also offer a ring resizing service.
To find your bangle size, hold your hand as if putting on a bangle, wrap a soft tape around the widest part, note the measurement, convert it from circumference to diameter, and match it to the size chart on the product page.
For chains, explore our Chain Upgrades to view alternative styles. We recommend thicker chains for longer lengths and men’s jewellery for the best balance with the pendant.
PAYMENT OPTIONS
We accept all major credit and debit cards. You can also use Apple Pay and Google Pay for a fast and secure express checkout experience.
Payment can be made online, over the phone, or during a video appointment — whichever is easiest for you. We take full payment upfront, allowing our jewelers to begin crafting your memorial jewelry straight away.
All prices include luxury gift packaging, a free polishing cloth and free tracked delivery. Please note that local import duties or taxes may apply when your finished piece is delivered.
ORDER TIMELINES
Once your ashes or hair arrive safely with us, our jewelers begin crafting your memorial jewelry.
You’ll receive updates at three key stages of the process:
- When we’ve received your order
- When your ashes or hair have arrived safely
- When your finished piece is ready to arrange delivery
On average, orders take 2–4 weeks to complete from the day we receive your ashes or hair.
Each piece is made entirely by hand, so production times can vary slightly depending on design and complexity.
If you have a special date in mind, please let us know — we’ll always do our best to accommodate your request. While we can’t guarantee exact delivery dates, we prioritize every order with the same level of care, precision, and respect.
FAQ - Ordering and Payment
SENDING ASHES OR HAIR FROM THE USA
If you’re based in the USA, there are two safe ways to send ashes or hair to us:
Option 1 – Send directly to our UK studio:
Use USPS International Tracked & Signed or another trusted courier.
We only need around a teaspoon of ashes or a small pinch of hair, even for multiple pieces. Clearly label with your name, order number, and contact details, then package securely before posting.
Option 2 – Order a USA Collection Pack:
Fast-track courier shipping both ways
Pre-labelled sealable ashes bag, spoon, ring sizer, and instructions
Secure return envelope and full tracking
Access to 40,000+ US drop-off points
Please note: import duties or customs fees may apply when your finished piece is delivered. We have adjusted pricing to help offset these costs.
FAQ - Sending Ashes & Hair
THE MAKING PROCESS
Once your materials are safely received, our jewelers begin the process of transforming them into a lasting keepsake.
Each piece follows several careful stages — from fusing ashes within glass or setting them securely within metal, to engraving, polishing, and final quality checks.
You’ll receive email updates at each key stage, keeping you informed from start to finish.
MATERIALS AND FINISHING
All of our memorial jewelry is made using solid precious metals — including sterling silver, 9k and 18k gold, and platinum — all UK hallmarked for purity and authenticity.
Our unique ashes-in-glass gemstones are available in a wide range of colors and finishes, each hand-polished to perfection by our in-house glass specialists
CUSTOM ORDERS
If you’d like something completely unique, our designers can bring your ideas to life through our custom memorial jewelry service.
Whether you’d like to adapt one of our designs, change the metal or gemstone, or create an entirely bespoke piece, our team will guide you every step of the way.
FAQ - The Making Process
PRECIOUS METALS
We work exclusively with solid precious metals — sterling silver, 9k and 18k yellow, white, and rose gold, and platinum — each UK-hallmarked by the Birmingham Assay Office to confirm purity and authenticity.
Our metals are sourced from trusted UK suppliers and refined for exceptional strength and natural lustre. Whether you choose the warmth of gold or the enduring brilliance of platinum, your memorial jewelry will be made to last and remain as beautiful as the memories it holds.
ASHES IN GLASS GEMSTONES
Our ashes-in-glass gemstones are handcrafted by fusing a small amount of ashes within layers of glass, creating a distinctive stone with natural depth, color, and light. We offer a wide palette of ashes glass colors and finishes — from soft pastels to rich jewel tones — so every gemstone is completely one-of-a-kind. Each piece of memorial jewelry is entirely personal, reflecting the unique story it holds.
DIAMONDS AND GEMSTONES
We hand-select every diamond and gemstone to meet our exacting standards for brilliance and quality. Our lab-grown diamonds are ethically sourced and graded a minimum of D–F color (colourless), VS1 clarity, and Very Good (VG) cut or higher. Diamonds above 0.20ct include a verified IGI certificate for complete transparency and peace of mind.
Alongside diamonds, we offer a beautiful selection of emeralds, rubies, and colored sapphires in a range of hues to suit your personal style.
To protect the planet, we work primarily with ethical lab-grown diamonds and gemstones. If you prefer mined stones, please contact our team to discuss bespoke options for your memorial jewelry.
More information on our diamonds and gemstones can be found on the below links:
FAQ - Materials & Gemstones
DELIVERY TO THE USA
We offer secure international delivery through a trusted International Priority Courier Service, ensuring your memorial jewelry arrives safely and on time, wherever you are in the world.
Typical delivery times are 1–3 working days, though occasional customs processes may add a short delay. You’ll receive full tracking updates by email, so you can follow your parcel’s journey from our UK studio to your door.
Please note that import duties or local taxes may apply when your finished piece reaches your country. These are set by your local customs authority and are payable directly to them.
PACKAGING AND PRESENTATION
Every Ashes With Art order is beautifully presented in luxury gift packaging, ready to be treasured or gifted. Each parcel includes:
- A navy jewelry box and soft suede travel pouch
- A luxury gift bag, thank-you card, and care card
- A certificate of authenticity, hand-signed by our studio team
Before dispatch, your jewelry is inspected, polished, and securely wrapped to ensure it arrives in perfect condition. Any remaining ashes or hair are carefully sealed, labeled, and included with your parcel.
Our packaging is designed not only to look beautiful but to protect your memorial jewelry during delivery, giving you complete peace of mind from our hands to yours.
FAQ - Shipping & Delivery
CANCELLATIONS
We begin work on your order as soon as possible after it’s placed.
For rings, this starts once we’ve received your ring size.
For glass keepsakes and artwork, work begins once we’ve received your ashes or hair.
For all other jewelry, crafting begins as soon as payment has been made.
If you need to cancel your order, please contact us as soon as possible.
Orders that have not yet entered production can usually be cancelled and refunded in full.
Once your order has entered production — for example, after we’ve begun making or received your ashes or hair — refunds can no longer be offered due to the personalized, handcrafted nature of each piece.
If you’re unsure whether your order has entered production, our team will be happy to check for you and advise on your options.
REFUNDS & RETURNS
Because each memorial piece is made to order and personalized using ashes or hair, we are unable to accept returns or issue refunds once the making process has begun.
For non-personalized products — such as chains, accessories, or non-ashes items — we can accept returns if they are unworn and returned within 30 days of receipt.
Refunds are processed to your original payment method once the returned item has been received and assessed.
FAULTS OR ISSUES
Every piece is made and quality-checked by hand before leaving our studio, but if you believe there is a fault with your jewelry, please contact us immediately.
Any confirmed manufacturing faults are fully covered by our 12-month guarantee, and we’ll repair or remake the item at no cost to you.
We’ll always handle any issues quickly, carefully, and with understanding.
REFUND TIMELINE
Refunds are usually processed within 5–10 working days after we confirm eligibility.
You’ll receive an email confirmation once your refund has been issued.
Processing times may vary slightly depending on your payment provider.
FAQ - REFUNDS & CANCELLATIONS
OUR GUARANTEE
Every Ashes With Art memorial jewellery piece includes a 12-month manufacturing guarantee, covering any faults in materials or craftsmanship. Each item is made by skilled jewellers using solid precious metals, hallmarked for purity and authenticity.
While general wear and tear isn’t covered, we can always assist with repairs, resizing, replating, or restoration. If your jewellery ever needs attention, please contact our team — we’ll ensure it’s cared for with the same precision and respect it was made with.
FAQ - Jewelry Care & Guarantee
BOOKING A VIDEO CONSULTATION
Youu can book a free video consultation with us from anywhere in the world. We’ll show you our memorial jewelry designs, answer your questions, and guide you through the ordering process from the comfort of your home.
Consultations typically last up to 30 minutes and take place via Zoom. Once your appointment is booked, you’ll receive a confirmation email with the meeting link — which you can share with family or friends who wish to join.
CUSTOM DESIGNS
Every story is unique — and your jewelry can be too. Our custom memorial jewelry consultations give you the opportunity to create a piece that’s completely personal, guided by our specialist jewelers and designers.
Whether you already have a clear idea or just a sense of what you’d like, we’ll bring your vision to fruition through sketches, metal options, gemstone colors, and engraving choices.
Appointments are available via video consultation, phone, or email.
CONTACT US
We’re always here to help — whether you have a question about your order, need advice on your design, or want reassurance before sending ashes or hair.
You can reach our friendly team by:
Phone: 862-762-2030
Email: hello@asheswithart.com
Alternatively, fill out our Contact Form → and we’ll get back to you as soon as possible.
We aim to reply to all enquiries within one working day, and you’re always welcome to call if your query is urgent or time-sensitive.