HOW WE HANDLE YOUR LOVED ONE'S ASHES SAFELY
HANDLED WITH CARE, RESPECT, & COMPLETE TRANSPARENCY
HOW WE KEEP YOUR LOVED ONE'S ASHES SAFE
Families often want to know exactly what happens to their loved one’s ashes when they choose ashes jewelry.
It’s an important question — and one we take seriously.
At Ashes With Art, every set of ashes is:
● Carefully received and logged
● Clearly labeled and documented
● Stored securely in our ash-handling studio
● Worked on by one dedicated specialist at a time, to ensure complete accuracy and safety
WHAT HAPPENS TO YOUR LOVED ONE'S ASHES - STEP BY STEP
1. Individually Labeled, Secure Storage
We only ever need a very small amount of ashes to create your jewelry — usually around a teaspoon.
If you used one of our Ashes With Art international order packs, you can place this small amount directly into one of our labeled, sealable bags and include your order details.
If you provide your own, small container, we keep this safely in our studio and ensure it is securely labeled with the correct information before any work begins.
In every case, ashes are kept in clearly identified, individually labeled containers used exclusively for your order.
2. Secure Arrival, Logging, & Confirmation
As soon as your pack arrives with us, it is signed in, checked, and logged onto your order using a unique reference number.
Each pack is given a clear, traceable identifier that stays with it from start to finish, ensuring complete accuracy throughout the ashes jewelry process.
We also document your pack throughout the process, so we have a clear audit trail.
Once everything is safely logged, you’ll receive an email confirmation letting you know that your loved one’s ashes have arrived safely and are now in our care.
3. Dedicated Ash-Handling Studio
Once logged, your loved one’s ashes are stored securely within our studio and are only handled in a dedicated ash-handling area of our workshop.
This area is kept separate from general jewelry production while ashes are being worked with, helping us maintain a controlled and respectful environment. This area is kept clean and sterile, and only specialist, trained team members are authorized to handle ashes.
Each time your loved one’s ashes are accessed, this is recorded and logged — noting who handled them, when, and for what purpose.
This ensures complete transparency and traceability at every stage.
4. One Specialist Handling One Order at a Time
Whether your jewelry requires ashes for a glass gemstone or a cremation chamber, your loved one’s ashes are always handled by one specialist team member at a time.
This trained specialist follows our strict safe ash-handling procedures and works only in our dedicated ash-handling area.
They never work on multiple ash orders simultaneously, ensuring complete focus, accuracy and respect.
SAFE RETURN OF ANY UNUSED ASHES
WHY WE ONLY USE HIGH-QIALITY, RESIN-FREE MATERIALS FOR ASHES JEWELRY
For all ashes jewelry, we work only with solid precious metals and our own resin-free glass gemstones.
We never use resin to hold ashes, as resin can:
● Yellow over time
● Crack or cloud
● React to heat, sunlight, water, or chemicals
● Break down in daily wear
● Trap moisture, causing discolouration
For something as meaningful as your loved one’s ashes, resin is simply not a stable or long-lasting material.
Why this matters
Choosing resin-free memorial jewelry means your piece will last, remain clear and beautiful, and keep your loved one’s ashes safe for generations.
WHAT OUR CLIENTS SAY
READY TO BEGIN?
FAQ's - How We Handle Your Loved One's Ashes
Every order is given a unique order number and placed in a clearly labeled bag used only for your piece. Ashes are logged each time they are handled, and our specialists work on one order at a time.
This system ensures complete accuracy and traceability throughout the entire ashes jewelry process.
Always. We treat every loved one’s ashes with care, respect and dignity, following strict procedures to ensure they are handled gently and safely.
Our team understands how meaningful each piece is, and we honor that at every step of the process.
Yes — the ashes are completely secure. In chamber jewelry, ashes are placed inside a permanently sealed precious metal chamber that cannot open.
In glass gemstone jewelry, ashes are permanently encapsulated within solid glass — not resin — meaning they cannot come out or be affected by sunlight, moisture or wear.
Your loved one’s ashes are stored in a secure, dedicated area of our studio and kept in clearly labeled containers that are used only for your order.
Access is restricted to trained specialists, and every time your ashes are moved or handled, this is logged and recorded to maintain full transparency and traceability.
Ashes are only handled by our specially trained team. Each specialist follows our strict safety procedures and works in our dedicated ash-handling area.
Only one specialist works on your order at a time, ensuring complete focus, respect and accuracy.
Yes — it is safe to send ashes by post. We recommend using a service such as USPS International Tracked & Signed or via your preferred mailing company.
Alternatively, we offer International Order Packs where we take care of everything. Many families choose this option, and it is one of the safest and most reliable ways for ashes to reach us.
All ashes that remain after making your piece are securely returned to you with your completed item.